Stellenbosch Destinations - General Services

image samplePlease read through the following information carefully, as this is deemed to form part of your booking form and your signature will be accepted as proof that you are familiar with, that you agree to and accept the information, terms and conditions in this document. Please note that your booking is a legally binding agreement. We cannot fill spaces at short notice so if you change your plans at the last minute or if you cancel your trip after your booking was confirmed the cancellation policy will apply.    

Our Booking Manager should send you a copy of the Booking Form. If you lose it, or don't receive one, please download another copy here.

Kindly complete the attached booking form and return a scanned copy via e-mail to us at info@stellenboschdestinations.co.za or fax to: +27 (0)21 886 6977

Conditions of Reservation

The Manager, Agent and/or Owner shall not be responsible for any injury, accident or damage which may at any time be suffered by the Guest or any member of his family or visitors, including any loss that they may suffer through burglary, whether or not such loss be occasioned by any act, neglect or default of the Manager, Agent and/or Owner or any employee of the Manager, Agent and/or Owner or any other Guest on the property. 

All reasonable steps and precautions to prevent accidents, injuries, damage and inconvenient to our guests will be taken care of. We will take reasonable steps to remedy failure of equipment as soon as possible, however, the Manager, Agent and/or Owner shall not be liable for any injuries to the Guests or their families or visitors or any damage to their property, whether or not resulting from any act, neglect or default of the Manager, Agent and/or Owner or their employees, or from any defects in the construction of the building or from any other cause whatsoever, without exception, including damage resulting from fire, flood, lightning or other act of God, war, riots and other civil disturbances.

Overnight occupancy is strictly according to the number of persons as per the confirmed reservation document. No other than the confirmed guests are permitted to occupy the unit at any stage. Should you have a visitor that wish to stay over prior arrangement with the manager or owner is necessary. Additional guests will be charged for at the standard rates applicable for the particular unit.

Our policy is full pre-payment of the accommodation by EFT (electronic fund transfer)

Cancellation Policy
Please note that your booking is a legally binding agreement. If you cancel your trip after your booking was confirmed the cancellation policy will apply.
We will do our utmost best to secure other reservations for the period cancelled. If we are successful we will refund you less R750.00 administration fee + bank charges and commissions.   However the following cancellation policy will apply if we are not successful in securing alternative reservations.

Cancellation Policy for short stays (20 nights or less)
If cancelled 14 days or less before arrival date you are liable for 100% of quoted rate
If cancelled 15 – 20 days before your arrival date you are liable for 75% of quoted rate

Cancellation Policy for long stays (21 nights or longer)
If cancelled 90 + days prior to date of arrival we will refund 50% of deposit paid
If cancelled 30 - 90 days prior to date of arrival no refund on deposit paid
If cancelled less than 30 days prior to date of arrival no refund on full amount paid

Please note that if you cannot travel because you are ill you may be able to claim this back through your travel insurance

Check-in time is between 14h00 and 18h00.  Earlier arrivals will only be possible if the apartment has not been used the previous night. Later arrivals MUST be arranged in advance to ensure that there is someone available after hours to meet you. Please arrange in advance. We regret to tell but NO check in after 20h00.

Check-out is on / or  before 10h00 as our cleaning team needs to get through all the apartments by 14h00 for the next check-ins. It may be possible, with prior arrangement, to leave your luggage in the unit until 15h30 at the latest.
Departure after 12h00 is charged at full day tariff.

Cleaning of the apartment.

The apartment will be serviced on Mondays, Wednesdays and Fridays. Daily service and service on week-ends will be available at an additional charge of R250.00 per service. This service will include making of beds or changing linen and towels.  Linen is changed once a week and towels every 3rd day, unless it falls on a week-end.

Should the apartment be fitted with a washing machine and tumble drier, you are also welcome to use these after consulting the operations manual.

Please do NOT use the towels to wipe lipstick or polish shoes.  Damaged items will be charged for.

We will NOT be washing your dishes.  Should you require this service an additional charge of R150.00 per service will be charged.
There will be NO service on week-ends, unless specifically requested. It is available at an additional cost of R250.00 per service. Please arrange well in advance.

Breakfast
A number of cafés and restaurants are available within walking distance from all the apartments.  A few of them already open at 07h30, but most open at 08h00.

Electricity
Usage is included in the daily rates. Monthly rentals (rentals longer than 20 nights) exclude electricity usage and it will be your own responsibility.
Power supply: 220/230 volts 50Hz.

Groceries / Food & Beverage supplies
The apartments are not stocked with any food and beverage items, other than coffee, tea, sugar, milk & water on arrival. Most local grocery stores are open between 09h00 – 18h00 / 19h00 on weekdays and until 13h00 on weekends. The Spar outlets are open until 20h00 every night.

Telephone
Most of the apartments have a telephone.  Telephone Call ‘vouchers’ can be purchased at one of the following places:

  • Checkers Center
  • Eikestad Mall

Internet
Should you wish to use the internet, you will need a call card.  Alternatively, you can make use of the following facilities:

  • Java Café - ground floor, Jan Cats building, cnr Church & Andringa Street
  • WISH wireless internet services.

Keys
You will be handed a set of keys on arrival.  The bunch will consist of a remote control for the underground parking, an access disk for the security gates and a front door key.
You will take full responsibility of the keys during your stay.  The cost for lost keys is minimum R750.00 per set.

Parking
Parking is included in your rate.  Please make sure of the parking bay number when collecting your keys.

Television
Should your apartment be fitted with DSTV, please do NOT try and adjust the channels.  They have been pre-set according to the bouquet of services the owner chose to have.  Should the channels be adjusted and the television is not working properly on your departure, you will be charged for a service call out fee for a technician to have it re-set.

Damaged items
We take a full stock control prior to and at the end of each stay.  Should anything be damaged or missing, please note that you will be charged for those items.  We do expect our guest to report anything that has been damaged or broken. Management will replace items Please DO NOT buy anything yourself.

ServiceFee/Tips:
In order to ensure that no misunderstanding could ever arise as to whether money was left as a service fee on departure or if, in fact the money was taken from you, we request the following: NEVER leave any money lying around, in pockets or in handbags.  Should you wish to leave a tip / service fee, kindly hand it over to myself and do not leave any money in the rooms. 

We have a special website that contains important post-booking information: Please go through this and print out the most important sections.
If you have any questions at this stage or if you need more information please do not hesitate to get in touch.

With best wishes,

Anchen Scheepers
Mobile:  + 27 (0)83 236 1312
propertystellenbosch@adept.co.za / info@stellenboschdestinations.co.za
www.stellenboschdestinations.co.za
www.stellenboschdestinations.co.za/postbooking